Solved Help.....

Discussion in 'Join' started by PamelaHelmer48, Jul 27, 2018.

  1. PamelaHelmer48

    PamelaHelmer48 New Member

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    Was using the Chrome extension but it often would be unable to send an SMS. Installed the Windows 10 app, but I can't get it to work - didn't see any instructions - can anyone point me in the right direction?
     
    Last edited: Jul 31, 2018
  2. joaomgcd

    joaomgcd Administrator Staff Member

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    What happened when you tried to use the extension to send the SMS? Did you get an error?
     
  3. nmcj

    nmcj Member

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    Hiya,

    I'm having a similar issue, but I am pretty sure that it is not a Join issue. Rather its probably an issue with my network. The odd thing is that I can receive notification on the Chrome extension when a new text arrives. But I cannot send a reply.

    Are the mechanisms different between incoming outgoing communications different? If I understand, messages are synced through Drive. Is that correct? So in my office, the wifi for our company PCs denies access to Drive. Whereas the wifi for our personal devices allows it. So, my phone gets a text, it sends it to Drive, and then the notification comes down from drive to my PC. Interesting that it will accept the message. To reply, my PC tries to send a message back up to Drive, but its blocked.

    Is there any way to weave AutoRemote into the process? That is to say, could Join be modified so that you have the option of syncing through Drive or Autoremote?
     
  4. joaomgcd

    joaomgcd Administrator Staff Member

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    Communication is not done through Google Drive. Google Drive simply acts as a storage facility for your SMS. Notifications are sent through push messages (same as AutoRemote). If your PC can receive the messages but your phone can't, it means that something is wrong with the connection on your phone.

    Can you please try running diagnostics on it when this happens? Thanks.
     
  5. nmcj

    nmcj Member

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    Thanks.

    Diagnostics results:
    WiFi 1
    Receiving Push from server... Didn't receive push after 5 seconds. Error: undefined: Try the steps mentioned in the FAQ here
    Receiving Push with GCM key... Didn't receive push after 5 seconds. Error: undefined: Try the steps mentioned in the FAQ here
    Comparing GCM keys... Check your connection

    WiFi 2
    Receiving Push from server... Didn't receive push after 5 seconds. Error: undefined: Try the steps mentioned in the FAQ here
    Receiving Push with GCM key... Didn't receive push after 5 seconds. Error: undefined: Try the steps mentioned in the FAQ here
    Comparing GCM keys... Success!

    Following the FAQ advice I ran the Chrome GCM Internals log:
    Connection Log

    Time
    Event
    Details

    Wed Aug 08 2018 16:58:55 GMT-0400 (Eastern Daylight Time)
    Connection succeeded

    Wed Aug 08 2018 16:58:55 GMT-0400 (Eastern Daylight Time)
    Connection initiated
    mtalk.google.com

    Wed Aug 08 2018 16:58:55 GMT-0400 (Eastern Daylight Time)
    Connection reset
    NETWORK_CHANGE

    Wed Aug 08 2018 16:58:52 GMT-0400 (Eastern Daylight Time)
    Connection backoff
    Delayed for 29986 msec

    Wed Aug 08 2018 16:58:52 GMT-0400 (Eastern Daylight Time)
    Connection failed
    With network error -21

    Wed Aug 08 2018 16:58:49 GMT-0400 (Eastern Daylight Time)
    Connection initiated
    mtalk.google.com

    Wed Aug 08 2018 16:58:49 GMT-0400 (Eastern Daylight Time)
    Connection reset
    SOCKET_FAILURE

    Wed Aug 08 2018 16:58:11 GMT-0400 (Eastern Daylight Time)
    Connection succeeded

    Wed Aug 08 2018 16:58:02 GMT-0400 (Eastern Daylight Time)
    Connection initiated
    mtalk.google.com

    Wed Aug 08 2018 16:58:02 GMT-0400 (Eastern Daylight Time)
    Connection reset
    SOCKET_FAILURE

    Registration Log

    Time
    App Id
    Source
    Event
    Details

    Receive Message Log

    Time
    App Id
    From
    Size (bytes)
    Event
    Details

    Wed Aug 08 2018 16:53:26 GMT-0400 (Eastern Daylight Time)
    *******************************
    *****************
    677
    Data msg received

    Wed Aug 08 2018 16:50:33 GMT-0400 (Eastern Daylight Time)
    **********************************
    *****************
    504
    Data msg received

    Message Decryption Failure Log
    Time
    App Id
    Details

    Send Message Log

    Time
    App Id
    Receiver Id
    Msg Id
    Event
    Details
     
    Last edited: Aug 9, 2018
  6. nmcj

    nmcj Member

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    Does that all look right?
     
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