Open Galaxy Note 9, Join not working.

Discussion in 'Join' started by beardking, Sep 17, 2018.

  1. beardking

    beardking New Member

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    I just upgraded to a Galaxy Note 9 from a Galaxy S8 yesterday and now when I try to use the Join app on my desktop, the texts aren't going through and new received texts aren't showing up.
     
    beardking, Sep 17, 2018
    #1
  2. joaomgcd

    joaomgcd Administrator Staff Member

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    Go to the Device list -> click new device -> Send an SMS Message
    Hope this helps! :)
     
    joaomgcd, Sep 17, 2018
    #2
  3. beardking

    beardking New Member

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    Nope, I did that both on my phone and on the desktop app and it's still not sending anything and not loading any of my old messages.
     
    beardking, Sep 17, 2018
    #3
  4. joaomgcd

    joaomgcd Administrator Staff Member

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    What happens if you run diagnostics on the new device?
     
    joaomgcd, Sep 18, 2018
    #4
  5. beardking

    beardking New Member

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    When I run the diagnostics it says everything is fine.

    upload_2018-9-24_15-31-42.png
     
    beardking, Sep 24, 2018
    #5
  6. joaomgcd

    joaomgcd Administrator Staff Member

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    I meant the phone, sorry!
     
    joaomgcd, Sep 25, 2018
    #6
  7. beardking

    beardking New Member

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    This is what I get from my phone when doing the diagnostic.

    upload_2018-9-25_9-11-11.png
     
    beardking, Sep 25, 2018
    #7
  8. joaomgcd

    joaomgcd Administrator Staff Member

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    Thanks. Can you clarify what you mean by "it's still not sending anything"? Do you mean that you can't send SMS from Join on your new phone?
     
    joaomgcd, Sep 26, 2018
    #8
  9. beardking

    beardking New Member

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    I mean that I can't send SMS through the Chrome extension on my desktop. I hit send and the little loading/sending icon spins around forever and the intended recipient never receives it. And I don't get new texts showing up from other people.
     
    beardking, Sep 26, 2018
    #9
  10. joaomgcd

    joaomgcd Administrator Staff Member

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    Can you please try re-installing the Chrome extension and see if that helps? Thanks!
     
    joaomgcd, Sep 27, 2018
    #10
  11. beardking

    beardking New Member

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    I've uninstalled and reinstalled the chrome extension and the app on the phone multiple times and it still does this.
     
    beardking, Sep 27, 2018
    #11
  12. joaomgcd

    joaomgcd Administrator Staff Member

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    Are you able to send a normal push (like a web page) to that phone from Chrome?
     
    joaomgcd, Sep 28, 2018
    #12
: note 9, galaxy note 9

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