Solved Join on the new Nvidia Shield tv 2 wont unlock

Discussion in 'Join' started by mcfrojd, Jan 14, 2017.

  1. mcfrojd

    mcfrojd New Member

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    I cant get join to unlock on my brand new Nvidia Shield tv 2.
    When i install it it links to my account and i can see the shield on my other devices.
    But it says that the trial period is over and i have to unlock it.
    I have it unlocked on several other devices, and i guess it should unlock automaticly even on the Shield?
     
  2. joaomgcd

    joaomgcd Administrator Staff Member

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  3. mcfrojd

    mcfrojd New Member

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    No luck with that One..
     
  4. joaomgcd

    joaomgcd Administrator Staff Member

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    Are you maybe not using the same account on the NVidia (not in Join) as you did when you first purchased the app?
     
  5. mcfrojd

    mcfrojd New Member

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    I am using the same account as when purchase.
    See images.
    There are allso some screens that i cant navigate in.
    The new Shield seem to be lacking the mouse pointer support on the right stick of the controller.
    And some of the screens is not navigateble with the left hand buttons (devices screen is one of them)
    But still the unlocking is the primary error..
    Image1 Image2 Image3 Image4 Image5 Image6 Image7
    I think Image6 gives a idea of the problem.
     
  6. joaomgcd

    joaomgcd Administrator Staff Member

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    The account you sign in in Join is not related to the account that's used for purchasing unfortunately. I don't have a way to control that. If you have multiple accounts then that is probably the issue: it's trying to unlock with the other account on your device. You have to be able to install the app with the account that purchased the app before.
     
  7. mcfrojd

    mcfrojd New Member

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    I found the problem with unlock!
    I was doing the sideload of JOIN wrong when i was using ES Fileesxplorer.
    When i clicked the .apk file i was choosing "install" instead of "play store"
    I tried it again and now with the "play store" way, and the JOIN app is now unlocked directly.
    Thank you joaomgcd for your allways quick response and that you bare with us noobs and all our questions..
    Now there is only the navigation problem, but that is not a big deal for me, i can now use JOIN for some onscreen notifications..
     
  8. joaomgcd

    joaomgcd Administrator Staff Member

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    Great to know! :) Thanks!
    Don't forget to rate the app on Google Play if you haven't done so already ;) Thanks in advance!
     
    mcfrojd likes this.
  9. Kaptainen

    Kaptainen New Member

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    @joaomgcd , I just purchased the join app today and have it installed on my Nvidia shield tv now but can't seem to sign in..it finds my Google account but never goes through.. I have join on my OnePlus 3T as well.. am I doing something wrong?
     
  10. joaomgcd

    joaomgcd Administrator Staff Member

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    What's the error that shows for you? THanks!
     
  11. Kaptainen

    Kaptainen New Member

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    The last message I see is "couldn't sign in, is there a valid network connection" and yes there is internet
     
    Last edited: Mar 25, 2018
  12. Joalred

    Joalred New Member

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    I have the exact same problem. I sideloaded the join app on the Nvidia shield TV and it won't login. it simply says "couldn't sign in, is there a valid network connection? Im not sure what happened as I installed it several times in the past on a Android shield device and it always worked flawlessly. Your help on this matter would be greatly appreciated.
     
  13. joaomgcd

    joaomgcd Administrator Staff Member

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    Thanks for another report. I just wish I could replicate this. It all still works for me. Do you have a way to check your Google Play Services version on the Shield?
     
  14. Kaptainen

    Kaptainen New Member

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    I got Version 12.5.21 (080406-189987672)

    I uninstalled google play services updates and now it works! But getting errors from the Google account with the assistant not signed in and account already on devices.. but it's something with the play services
     
    Last edited: Apr 6, 2018
  15. Joalred

    Joalred New Member

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    Thank you for the quick response. I hope this helps... The Google play services I'm using is Version 12.5.21
     
  16. Rox56

    Rox56 New Member

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    Same problem with being unable to sign in on Shield TV.

    My play services version says

    9.2.32-xhdpi [8] [PR] 189106691
    com.android.vending
     
  17. Joalred

    Joalred New Member

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    FYI..I installed a different version of join and managed to succefully login. In any case thanks for your help. @joaomgcd Keep up the great work, I love all your apps!!!
     
  18. joaomgcd

    joaomgcd Administrator Staff Member

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    @Joalred thank you! But which version of Join did you install exactly?
     

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