Open Notification appears but messages are delayed

Discussion in 'Join' started by shoppedude, Dec 28, 2017.

  1. shoppedude

    shoppedude New Member

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    I tried searching for this first, I hope it's not a repeat.

    I am using Join Chrome extension. Here's the order of events that I am experienceing:
    1. I receive a notification that an incoming text message has been received
    2. I click the notification
    3. The app opens and the message is visible for about a second
    4. The message disappears
    5. I click the "refresh" button and the message does -not- reappear
    6. I return to the main message listing
    7. I click the "refresh" button there and the messages does -not- reappear
    8. The message reappears at a random time interval later, about a minute or so
    If I don't click on the notification but rather open the app, then the message appears and remains. This behavior only happens when I click on the notification to open the app.

    Any idea how to fix this?

    Thanks,
    shoppedude
     
    Last edited: Dec 29, 2017
    shoppedude, Dec 28, 2017
    #1
  2. joaomgcd

    joaomgcd Administrator Staff Member

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    Hi there. Thanks for the post.

    That usually happens if your phone takes a while to upload the SMS info to your Google Drive, so please check if for some reason your phone is having trouble uploading it (slow network connection for example).

    Hope this helps
     
    joaomgcd, Dec 29, 2017
    #2
  3. shoppedude

    shoppedude New Member

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    Speedtest on my phone reports 26ms ping, 22.83mpbs down, 23.70 mpbs up, so I am pretty sure there are not any network-related issues. Any other thoughts?
     
    shoppedude, Dec 29, 2017
    #3
  4. joaomgcd

    joaomgcd Administrator Staff Member

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    Can you please post the app's logs after you receive a delayed message like that? That should allow us to see what's wrong. Thanks!
     
    joaomgcd, Jan 3, 2018
    #4
  5. shoppedude

    shoppedude New Member

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    Yes, if you can please tell me where I can find the log. And is it on my phone or PC?
     
    shoppedude, Jan 3, 2018
    #5
  6. joaomgcd

    joaomgcd Administrator Staff Member

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    It's on the phone. Access the navigation drawer on the left and you can find the logs there :) Thanks
     
    joaomgcd, Jan 8, 2018
    #6
  7. Ludasmith

    Ludasmith New Member

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    I have the same problem. Message shows for just a second and then disappears.

    Edit:
    I changed the encryption password and it seems to have fixed it.
     
    Last edited: Jan 10, 2018
    Ludasmith, Jan 10, 2018
    #7
  8. joaomgcd

    joaomgcd Administrator Staff Member

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    Thanks for the reports.. I'll try fixing this is a future release, thanks
     
    joaomgcd, Jan 11, 2018
    #8
: delay

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