Solved Same Join identity for to devices?

Discussion in 'Join' started by farnol, Jan 13, 2020.

  1. farnol

    farnol New Member

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    I migrated apps and settings from my old Android phone to a new Android phone, and now it seem like Join can't distinguish between them as Join-devices. The new phone showed up in the device list in my browser, but my old one was gone. I tried to send something from my old phone to this computer, and the old phone replaced the new phone in the device list. Same happened when I used Join on the new phone, it replaced the old one. I tried to uninstall and reinstall Join on the phone not showing up at that moment, but it still replaced the existing instead of being added as an additional device. I also tried to uninstall Join from both phones, and delete the one device showing up from my list of devices, and then install one at a time. Again, I was not able to add them as separate devices. The second unit I installed Join to just replaced the first one.
     
  2. joaomgcd

    joaomgcd Administrator Staff Member

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    Hi. Yes, unfortunately that happens sometimes when you copy your settings from one phone to the other :( Unfortunately it seems that the only way to reset it is to factory reset one of the devices.
     

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