Open Windows 10 App Hang at Splash

Discussion in 'Join' started by Diogenes, Mar 28, 2016.

  1. Diogenes

    Diogenes New Member

    Joined:
    Mar 28, 2016
    Messages:
    2
    Likes Received:
    0
    Hello, all!

    I just installed the Windows 10 App on my computer, but whenever I open it, it just hangs at what looks like a splash screen (see screenshot below). It never loads or opens any further.

    I've checked to make sure I'm a compatible version of Windows (I am), and I've trying uninstalling and reinstalling as well as rebooting my computer.

    Any ideas? Thanks in advance!

    [​IMG]
     
    Diogenes, Mar 28, 2016
    #1
  2. joaomgcd

    joaomgcd Administrator Staff Member

    Joined:
    Feb 3, 2015
    Messages:
    9,479
    Likes Received:
    806
    Never saw that issue before. Does that happen with any other app on your PC? Is there maybe a popup pending beneath the app? Can you try changing the window size? thanks!
     
    joaomgcd, Mar 28, 2016
    #2
  3. Diogenes

    Diogenes New Member

    Joined:
    Mar 28, 2016
    Messages:
    2
    Likes Received:
    0
    I've tried resizing it-- no luck. No popup either, as far as I can tell. I've never had something like this happen before. It's a mystery haha
     
    Diogenes, Mar 28, 2016
    #3
  4. joaomgcd

    joaomgcd Administrator Staff Member

    Joined:
    Feb 3, 2015
    Messages:
    9,479
    Likes Received:
    806
    Yeah, for me too! :O I don't even know if there are some windows logs that could be checked to know what could possibly be wrong... Do you?
     
    joaomgcd, Mar 29, 2016
    #4
  5. cg9916

    cg9916 New Member

    Joined:
    Mar 29, 2016
    Messages:
    1
    Likes Received:
    0
    Just want to chime in and say I get the same hang on the splash screen but 9 times out of 10 it force closes eventually - occasionally it will get to the point I can see the little sign in button in the top left before closing, but that's the furthest I've gotten. It works on an old laptop, though.

    I know this was an issue with Win10 Metro apps some time ago - the hanging/force closing - but it was supposedly fixed and this is the only app which has done it even once out of the 20 or so I use. I went through all of the supposed solutions and PowerShell work-throughs to fix any general issues to no avail. Maybe a general Win10 issue anyway?

    Happy to try anything if it can help somehow.
     
    cg9916, Mar 29, 2016
    #5
: join, windows 10, hang, freeze, bug, won't open

Share This Page