Open Galaxy Note 9, Join not working.

Discussion in 'Join' started by beardking, Sep 17, 2018.

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  1. beardking

    beardking New Member

    I just upgraded to a Galaxy Note 9 from a Galaxy S8 yesterday and now when I try to use the Join app on my desktop, the texts aren't going through and new received texts aren't showing up.
     
    beardking, Sep 17, 2018
    #1
  2. joaomgcd

    joaomgcd Administrator Staff Member

    Go to the Device list -> click new device -> Send an SMS Message
    Hope this helps! :)
     
    joaomgcd, Sep 17, 2018
    #2
  3. beardking

    beardking New Member

    Nope, I did that both on my phone and on the desktop app and it's still not sending anything and not loading any of my old messages.
     
    beardking, Sep 17, 2018
    #3
  4. joaomgcd

    joaomgcd Administrator Staff Member

    What happens if you run diagnostics on the new device?
     
    joaomgcd, Sep 18, 2018
    #4
  5. beardking

    beardking New Member

    When I run the diagnostics it says everything is fine.

    upload_2018-9-24_15-31-42.png
     
    beardking, Sep 24, 2018
    #5
  6. joaomgcd

    joaomgcd Administrator Staff Member

    I meant the phone, sorry!
     
    joaomgcd, Sep 25, 2018
    #6
  7. beardking

    beardking New Member

    This is what I get from my phone when doing the diagnostic.

    upload_2018-9-25_9-11-11.png
     
    beardking, Sep 25, 2018
    #7
  8. joaomgcd

    joaomgcd Administrator Staff Member

    Thanks. Can you clarify what you mean by "it's still not sending anything"? Do you mean that you can't send SMS from Join on your new phone?
     
    joaomgcd, Sep 26, 2018
    #8
  9. beardking

    beardking New Member

    I mean that I can't send SMS through the Chrome extension on my desktop. I hit send and the little loading/sending icon spins around forever and the intended recipient never receives it. And I don't get new texts showing up from other people.
     
    beardking, Sep 26, 2018
    #9
  10. joaomgcd

    joaomgcd Administrator Staff Member

    Can you please try re-installing the Chrome extension and see if that helps? Thanks!
     
    joaomgcd, Sep 27, 2018
    #10
  11. beardking

    beardking New Member

    I've uninstalled and reinstalled the chrome extension and the app on the phone multiple times and it still does this.
     
    beardking, Sep 27, 2018
    #11
  12. joaomgcd

    joaomgcd Administrator Staff Member

    Are you able to send a normal push (like a web page) to that phone from Chrome?
     
    joaomgcd, Sep 28, 2018
    #12
: note 9, galaxy note 9

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