Solved send link to phone not working

Discussion in 'Join' started by chumba, Apr 7, 2020.

  1. chumba

    chumba New Member

    Hello,

    I tried sending a link to my phone (device is in list, using Chrome extension) and it didn't work... I tried it with the phone off, on, and on with the Join app opened, and none of those worked. Thanks for any help.
     
  2. joaomgcd

    joaomgcd Administrator Staff Member

    Hi. Can you please run the Diagnostics in the Android app and see how that works? Thanks
     
  3. chumba

    chumba New Member

    Hello! Thanks for responding! I just did it and everything passed other than the very first test. It says, "Register on Server: - GCM ID for Pixel 3 XL no longer registered with GCM or invalid. Removed. Device should send its updated reg ID."
     
  4. joaomgcd

    joaomgcd Administrator Staff Member

    Thanks. Does sending from Chrome work now? :)
     
  5. chumba

    chumba New Member

    Yes! Thanks! Was there anything I didn't do correctly on my end? Thanks so much for all your awesome apps.
     
  6. joaomgcd

    joaomgcd Administrator Staff Member

    Unfortunately sometimes Android kills an app's push channel for some reason and the app needs to refresh it. The app should be notified of that but sometimes it seems that it isn't and in those situations it seems that a manual refresh is needed. Glad it helped!
     
  7. chumba

    chumba New Member

    Cool... So is there a way I can do the manual refresh myself in the future, without having to bother you?
     
  8. joaomgcd

    joaomgcd Administrator Staff Member

    Just do what you did this time and that should make it work :)
     
  9. chumba

    chumba New Member

    Oh, you mean run Diagnostics? That's all I did. I thought you did something at your end. I didn't realize that running Diagnostics also repairs issues.(?)
     
  10. joaomgcd

    joaomgcd Administrator Staff Member

    Yep, that's it :)
     
  11. chumba

    chumba New Member

    Awesome, thanks!
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice