Open Android "Take a screenshot" gives entirely black image

Discussion in 'Join' started by JoeH, Aug 16, 2018.

  1. JoeH

    JoeH New Member

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    Thanks for Join. What an amazing app!
    I have been able to get pretty much everything to work properly in the app, except for the "Take a screenshot" action on my Android phone, which is running Android 8.1.
    When I select the "take a screenshot" action, the screen flashes for an instant, a Miracast icon appears up above, down below it says, "Screenshot requested...", then "Downloading screenshot." When I open up the file, however, it is an all black image, 8.1kB in size, with a 1080x1920 resolution (the resolution of my screen). It saves in the "Files" directory.
    I have also tried running the action from my Windows 10 PC. It activates the action on my phone, and downloads the image to the Windows PC, but it is the same all black image.
    Anyone know how I can make the screenshot work properly? Thanks.
     
  2. joaomgcd

    joaomgcd Administrator Staff Member

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    That usually happens if you try to screenshot a "protected" app. There are apps (like netflix for example) that do not allow their screens to be screenshot like that. Is this maybe the case?
     
  3. maple3142

    maple3142 New Member

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    Same here, I am on Android 9, but every screenshot I take is a black image only.
    It doesn't work on every apps, but I can screenshot them manually.
     
  4. joaomgcd

    joaomgcd Administrator Staff Member

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    Can you give me an example of an app where it doesn't work?
     
  5. maple3142

    maple3142 New Member

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    Every where, including launcher(home screen), settings, games, social apps...
     
  6. joaomgcd

    joaomgcd Administrator Staff Member

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    Does the built-in Tasker action work?
     

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