Open Did Factory Reset - Cant Get Messages In Chrome

Discussion in 'Join' started by wlmsn, Dec 8, 2017.

  1. wlmsn

    wlmsn New Member

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    I have a Pixel 2 device... I did a factory reset on it this afternoon and reinstalled Join. Since then I'm unable to get my messages through the Chrome extension (on a Macbook). I see there were 2 versions of my phone, I deleted the old one but that didn't seem to help. I also tried deleting and re-installing the extension but that didn't help.

    How do I re-link the two?
     
  2. joaomgcd

    joaomgcd Administrator Staff Member

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    Hi there. Do you mean SMS messages or other kinds of messages? If you select your device in Chrome and use the "Send an SMS message" option there, does it work?
     
  3. ohmybrew

    ohmybrew New Member

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    What helped for me:

    1. Uninstall the Chrome extension
    2. Uninstall the app
    3. Delete Join Files in Drive
    4. Install app
    5. Give notification access to the app
    6. Give access to SMS, Contacts, Phone, etc
    7. Install Chrome app
    8. Click on SMS, it'll say its remotely enabling it
    9. Phone will say "Gathering messages from device" or something like that
    10. Messages show up after a couple minutes in the Chrome menu.
     
  4. joaomgcd

    joaomgcd Administrator Staff Member

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: Pixel 2

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