Solved Error message on sending SMS "Couldn't send SMS: Generic Failure"

Discussion in 'Join' started by MrDje, Jul 3, 2018.

  1. MrDje

    MrDje New Member

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    Hi,

    Since few days I can't send sms anymore…

    Everything look fine, location work for example and the notifications also work perfectly.

    But everytime I want to send a SMS the android app says "Couldn't send SMS: Generic Failure"

    I've reinstalled both Windows 10 app and Android app, but still not working :-(

    Would love some help!
     
    MrDje, Jul 3, 2018
    #1
  2. joaomgcd

    joaomgcd Administrator Staff Member

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    That's an issue with your system and not Join. Join is simply reporting an error that the systems reports. Did you change anything in your SIM cards recently?
     
    joaomgcd, Jul 3, 2018
    #2
  3. MrDje

    MrDje New Member

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    I've switched from mobile operator… Any idea of what could generate this error?
    I mean, I'm using now Airdroid to send my text messages without any problem, and I can't think of anything related to my mobile operator that can block Join to send sms…?
     
    MrDje, Jul 3, 2018
    #3
  4. joaomgcd

    joaomgcd Administrator Staff Member

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    Does it help if you go into Join settings (on Android) -> SMS And Phone Calls -> Advanced -> Sim to use?
     
    joaomgcd, Jul 3, 2018
    #4
  5. MrDje

    MrDje New Member

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    Damn mate, you're AMAZING! that was just that!

    Funny, because my phone only have 1 sim card, but that's Perfect now!

    Thanks a lot, and you're doing an Amazing job!
     
    MrDje, Jul 3, 2018
    #5
  6. joaomgcd

    joaomgcd Administrator Staff Member

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    Great :D Glad that was it!
     
    joaomgcd, Jul 4, 2018
    #6
  7. Antiquelifeguard

    Antiquelifeguard New Member

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    Hi, is there a permanent fix to this problem? Performing the steps above fixes the problem temporarily, but it keeps occurring every few days. Sometimes the SIM card will say "Google Fi" and sometimes it will say "Card 1".
     
    Antiquelifeguard, Sep 11, 2019
    #7
: generic, failure

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