Solved Force sync of contact name?

Discussion in 'Join' started by jssilver, Nov 25, 2018.

  1. jssilver

    jssilver New Member

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    The names for a couple of my contacts are not syncing to Join. Their contact name appears in the SMS app on my phone and I am getting their messages in Join. Is there any way to force the contact name to sync? I've tried refreshing the SMS and Call Service (Settings - disable SMS and Call Service) but nothing changed.

    I'm using the Windows 10 app, Chrome (On The Web), and Chrome Extension. Same problem in all three systems.
     
  2. jssilver

    jssilver New Member

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    I resolved the problem by opening the contacts in Google Contacts, making an edit, and saving them. That triggered a push to Join. I don't know why those contacts didn't sync to begin with - I didn't actually change anything when I made the edit.
     

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