Open Is Join *deleting* my messages?

Discussion in 'Join' started by GiorgioCapocasa, Mar 4, 2016.

  1. GiorgioCapocasa

    GiorgioCapocasa New Member

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    Hello,
    I've recently purchased Join and I find it extremely useful. However, I've got this problem where, whenever I receive an SMS and click on the notification from the Chrome extension on my PC, the message gets deleted from both my phone and the Chrome extension and I can't read it again.
    I really enjoy the service but this behaviour is downright dangerous for my job and I had to disable Join, for the moment.
    Is there a way I can fix this? Can I recover my deleted messages?
    Thank you in advance,

    Giorgio Capocasa
     
  2. joaomgcd

    joaomgcd Administrator Staff Member

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    Hi there. Do you mean that the SMS disappears from the SMS app on your phone? Join is surely not doing that as far as I can tell, and I have no other reports of that. Are you absolutely sure that's because of Join?
     
  3. GiorgioCapocasa

    GiorgioCapocasa New Member

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    Exactly! As soon as I click on the notication I get on Chrome, the message appears to be deleted. This only happens when I click on the notification I get from Join.
     
  4. joaomgcd

    joaomgcd Administrator Staff Member

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    And what happens on your PC when you click the notification?
     
  5. GiorgioCapocasa

    GiorgioCapocasa New Member

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    Not much: the notification gets dismissed.
     
  6. joaomgcd

    joaomgcd Administrator Staff Member

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    So the SMS website doesn't popup? Very strange. That should happen at least :( But I can tell you right now that there's no code in Join that deletes SMS from your device. Can you please show me what that notification looks like?
     
  7. Nuno J

    Nuno J New Member

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    The same thing is happening to me. Right now I received a message from my wife, it showed the chrome notification. I clicked on it to Reply (not in the reply action), it dismissed it, didn't open the sms popup and when I went to Messenger (Google) on phone, the message was gone...
     
    Last edited: Mar 18, 2016
  8. joaomgcd

    joaomgcd Administrator Staff Member

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    @Nuno J does that notification have a "Delete" button or something similar? Also, what do you mean by " (not in the reply action)" exactly? thanks
     
  9. Nuno J

    Nuno J New Member

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    I'm not sure. I don't remember to see any other action or button. I clicked in the text area that have sms text.

    -- EDIT --
    João, I had duplicate notifications for sms. I searched the forum and I found that it happens when we have sms app enabled for notifications. After read that, I disabled it. Now I only have one notification that opens sms popup.

    I guess I previous clicked the notification from Messenger app and this removes the notification from phone and the sms itself. Hope this is a useful hint.
     
  10. joaomgcd

    joaomgcd Administrator Staff Member

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    Does that also happen if you click the notification on your phone?
     
  11. Nuno J

    Nuno J New Member

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    No, if I click the notification in my phone it opens Messenger app-
     

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