Solved Join not working after 2nd install after purchase

Discussion in 'Join' started by cswilly, Nov 29, 2017.

  1. cswilly

    cswilly New Member

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    A few months ago I installed Join but stopped using it--uninstalled.
    Today I bought join for Windows 10. I could send from Windows to my Android phone, but my phone could not send to Windows. I was getting and error 0x8007054.
    I guessed it was due to the previous installation. I removed Join from Windows and deleted the original Windows 10 device folder in Google Drive and removed it from Trash.
    I reinstalled Join on Windows 10. Same probelms and same error.
    Ideas.
     
  2. joaomgcd

    joaomgcd Administrator Staff Member

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    Hi there. Do you maybe not have the latest windows version installed?
     
  3. cswilly

    cswilly New Member

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    I have Version 10.0.16299 Build 16299.
    What version do I need?
     
  4. joaomgcd

    joaomgcd Administrator Staff Member

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    Can you please check the version that shows up when you type winver into the search box in Windows? Thanks in advance. You should have the fall creator's update for Join to work. Thanks!
     
  5. cswilly

    cswilly New Member

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    winver shows: Version 1709 (OS Build 16299.64)
     
  6. joaomgcd

    joaomgcd Administrator Staff Member

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    Hmm that's the version I have too. Are you still having the same issue?
     
  7. cswilly

    cswilly New Member

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    Nope. Working now.

    Join has fixed itself on my Android and Chrome. For other reasons, I rebooted my phone and restarted Chrome. There is a new folder under my google drive Join folder for my laptop.

    We can unring this fire alarm. Thanks for the support.
     
  8. joaomgcd

    joaomgcd Administrator Staff Member

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    Glad to know, thanks! :)
     
: windows 10

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