Open Join SMS stopped working

Discussion in 'Join' started by Cesar Diaz, Sep 6, 2016.

  1. Cesar Diaz

    Cesar Diaz New Member

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    A few days ago I lost the ability to access the SMS feature. When I log in to my account using Chrome I see my phone listed in the devices. I can send Tasker commands, write to the clipboard, activate the "Find" feature, etc. When I click on SMS, a new tab opens, but the tab just shows a spinning circle. I have left the tab open for almost an hour and it never progresses past the spinning circle.

    On my device I checked that all SMS related settings were still enabled and ran the diagnostics with all tests passing successfully. I'm not sure what Else I can try.

    Thanks,

    Cesar
     
    Cesar Diaz, Sep 6, 2016
    #1
  2. joaomgcd

    joaomgcd Administrator Staff Member

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    Hi there.

    Do you mean on the SMS web page or in the Chrome extension? Thanks!
     
    joaomgcd, Sep 6, 2016
    #2
  3. Cesar Diaz

    Cesar Diaz New Member

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    SMS webpage.
     
    Cesar Diaz, Sep 6, 2016
    #3
  4. joaomgcd

    joaomgcd Administrator Staff Member

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    Do you use the Chrome extension by any chance? Does that work for you for SMS?
     
    joaomgcd, Sep 7, 2016
    #4
  5. Cesar Diaz

    Cesar Diaz New Member

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    I do use the extension on another computer and that works well.
     
    Cesar Diaz, Sep 7, 2016
    #5
  6. joaomgcd

    joaomgcd Administrator Staff Member

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    Can you please right-click the web page -> Inspect and check the console tab to see if there's any error there? Thanks in advance!
     
    joaomgcd, Sep 7, 2016
    #6
  7. Cesar Diaz

    Cesar Diaz New Member

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    sms.html:1 Uncaught SyntaxError: Unexpected token S in JSON at position 0
    sms.html?deviceId=ebd8c7c…:279 Uncaught TypeError: Cannot read property 'addApi' of undefined
     
    Cesar Diaz, Sep 7, 2016
    #7
  8. joaomgcd

    joaomgcd Administrator Staff Member

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    Do you know if you are blocking any websites on that browser? Or if there's a proxy blocking something?

    Also, can you please change to the Network tab in the page inspector and hit F5 to refresh the page and check if there are any errors there?
     
    joaomgcd, Sep 7, 2016
    #8
  9. Cesar Diaz

    Cesar Diaz New Member

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    VM460:1 Uncaught SyntaxError: Unexpected token S in JSON at position 0DriveFileChecker.getStoredContent @ drivefilechecker.js:13(anonymous function) @ sms.html?deviceId=ebd8c7c…:198
    sms.html?deviceId=ebd8c7c…:279 Uncaught TypeError: Cannot read property 'addApi' of undefined

    There is a proxy here, I dont know that they block much but I guess it is possible.
     
    Cesar Diaz, Sep 7, 2016
    #9
  10. joaomgcd

    joaomgcd Administrator Staff Member

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    Sorry, I meant to ask if there are any errors in network tab. Thanks
     
    joaomgcd, Sep 7, 2016
    #10
  11. Cesar Diaz

    Cesar Diaz New Member

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    That is all I see listed under console when I go to the network tab. All the other lines under timeline in that tab are green or blue
     
    Cesar Diaz, Sep 7, 2016
    #11
  12. joaomgcd

    joaomgcd Administrator Staff Member

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    Sorry I meant if there are any errors in the connections list like you see in the attachment
     

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    joaomgcd, Sep 7, 2016
    #12
  13. Cesar Diaz

    Cesar Diaz New Member

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    Here is what it shows
     

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    Cesar Diaz, Sep 7, 2016
    #13
  14. joaomgcd

    joaomgcd Administrator Staff Member

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    joaomgcd, Sep 8, 2016
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  15. Cesar Diaz

    Cesar Diaz New Member

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    I can access both. Attached is a screenshot of what I see on one of them. The other URL gives a similar result.
     

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    Cesar Diaz, Sep 8, 2016
    #15
  16. joaomgcd

    joaomgcd Administrator Staff Member

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    yes, that's correct.

    can you please tell which chrome version you're using?
     
    joaomgcd, Sep 8, 2016
    #16
  17. Cesar Diaz

    Cesar Diaz New Member

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    Version 53.0.2785.101 m
     
    Cesar Diaz, Sep 8, 2016
    #17
  18. joaomgcd

    joaomgcd Administrator Staff Member

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    about the same as me... :/ Sorry, this is baffling to me... Do you have any other browser you can try this on?
     
    joaomgcd, Sep 8, 2016
    #18
  19. Cesar Diaz

    Cesar Diaz New Member

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    Not at this location. I'm going to check with another person here that I know uses Join and see if they have the same issue. I will let you know.

    I really appreciate all the time you have put into trying to solve my issue and your fast responses.
     
    Cesar Diaz, Sep 8, 2016
    #19
  20. joaomgcd

    joaomgcd Administrator Staff Member

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    Thank you!
     
    joaomgcd, Sep 8, 2016
    #20
: join, sms problem

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