Open Mobile screenshot

Discussion in 'Join' started by John Doe55, Jul 1, 2020.

  1. John Doe55

    John Doe55 New Member

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    Hi
    When I try to make a screenshot on my mobile Android device through my computer it gives me a standard notification on my pc saying "getting screenshot", but I don't actually receive a screenshot at all (at least not in my Desktop Join notification thingy). Any way to fix this or am I missing something?
    I also was only able to use open app a single time, this function has now also stopped working entirely.
     
  2. joaomgcd

    joaomgcd Administrator Staff Member

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    Hi. Are you able to receive pushes on your computer? For example, can you send a webpage from Join on your phone to your PC?
     
  3. John Doe55

    John Doe55 New Member

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    I can send things to my PC and have unlocked version on mobile but when I click take screenshot for Phone on the computer it says "getting screenshot" but the Screenshot doesn't show up anywhere.
     
  4. joaomgcd

    joaomgcd Administrator Staff Member

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    Thanks. And can you send other stuff from your PC to your phone too? What Android version does your phone have?
     
  5. John Doe55

    John Doe55 New Member

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    My phone is on Android 9 I believe, I can send stuff to clipboard but I can't open any apps or write in any apps.
    If it helps, I use a Xiaomi mi 9t
     
  6. joaomgcd

    joaomgcd Administrator Staff Member

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    That makes it seem like the phone is not allowing Join to run properly.

    To make sure Join works correctly in the background check here: https://dontkillmyapp.com/?app=Join

    Hope this helps!
     
  7. John Doe55

    John Doe55 New Member

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    Edit: Opening apps sometimes works now and ringing the device and changing volumes works. When I use the "Type text in app" I just get a random string of characters instead of what I wrote, same applies to "send note to self" I can still not take a screenshot on my phone through the computer version of Join.
     
    Last edited: Jul 23, 2020
  8. joaomgcd

    joaomgcd Administrator Staff Member

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    Oh! That just means that the encryption key is not set the same in the Android device and in the other device :)
     
  9. John Doe55

    John Doe55 New Member

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    Everything now works that my encryption keys are both set the same but I still can't use the take screenshot option on Desktop for my phone. When I click it it says "Getting screenshot" and then nothing happens.
     

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