Open New Nexus 6P can't get any chrome/nexus to communicate.

Discussion in 'Join' started by InfamousCthulu, Jul 17, 2016.

  1. InfamousCthulu

    InfamousCthulu New Member

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    Basically my phone died and it wouldn't work with gps/cell service. I got a new nexus 6p in the mail, and I can't get join to rework with it. I've uninstalled the chrome extension. Uninstall the app. Reset all the settings. Any tips/hints/things to try?
     
  2. joaomgcd

    joaomgcd Administrator Staff Member

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    What part exactly isn't working for you? What are you trying to do that doesn't work? Thanks
     
  3. InfamousCthulu

    InfamousCthulu New Member

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    Sorry, I lost replies.

    I can't get my desktop at home/surfacebook/work laptop/nexus 6p to communicate whatsoever. It's still showing SMSs from the day my phone broke.

    The way my phone broke was it stopped all data and GPS.

    I enabled email notifications so I should respond quicker.
     
  4. joaomgcd

    joaomgcd Administrator Staff Member

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    Can you still push a web page to your nexus 6 for example?
     
  5. InfamousCthulu

    InfamousCthulu New Member

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    Nope, can't send a webpage to it, can't send send text, can't locate device. Nothing pushes through.
     
  6. joaomgcd

    joaomgcd Administrator Staff Member

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    Can you please run diagnostics on it and see what that shows?
     
  7. InfamousCthulu

    InfamousCthulu New Member

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    I ran it,

    I think I made progress. Now on my desktop it says in the drive it doesn't have SMS files. How can I resolve this issue?
     
    Last edited: Jul 29, 2016
  8. joaomgcd

    joaomgcd Administrator Staff Member

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    Did the diagnostics on your Nexus 6 show any errors?
     
  9. InfamousCthulu

    InfamousCthulu New Member

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    It did initially with the SMSs. It said it needed access, which I granted.

    The issue I'm having now is my chrome extension says "
    Error downloading contacts file: File doesn't exist on your google drive: contacts=:=34c0d44f8fb8449faa86a6efbbd2565f

    Make sure the SMS Service is enabled on this device in the Android App -> Settings -> SMS."

    I have a file similar to that in my drive, but I don't think it's the right one. If I delete it will Join create the proper file?
     
  10. joaomgcd

    joaomgcd Administrator Staff Member

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    Can you try this
    • Go to your devices tab
    • click on the nexyus 6p
    • click on "send an SMS message"
    Does it work then?
     
  11. InfamousCthulu

    InfamousCthulu New Member

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    Nope, same error populates.
     
  12. joaomgcd

    joaomgcd Administrator Staff Member

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    Can you try disabling and re-enabling the Android App's -> Settings -> SMS -> SMS Service option and then try again? Thanks
     
  13. InfamousCthulu

    InfamousCthulu New Member

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    Holy crap, I'm so dumb. I just realized there's another Nexus 6p Device on my devices.

    Okay, next question. How can I tell what device is what, I have 7-8 devices on my list. I'd like to remove them and get them renamed correctly.

    How can I remove them all and add them again without messing things up too harshly.
     
  14. joaomgcd

    joaomgcd Administrator Staff Member

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: Bugs, error, reset

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