Open "No permission to get Contact and SMS info" error

Discussion in 'Join' started by Vadim424, Mar 30, 2019.

  1. Vadim424

    Vadim424 New Member

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    I used JOIN on my LG phone for almost a year and has been happy with it. I just got new Samsung phone. I installed JOIN but keep receiving "No permission to get Contact and SMS info" error when I run Diagnostics feature in JOIN setting on the new phone. Could anyone help?
     
  2. joaomgcd

    joaomgcd Administrator Staff Member

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    Can you please go into the app's settings SMS and Phone Calls and enabling the service there?
     
  3. Vadim424

    Vadim424 New Member

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    It was enabled. I had to go to App Permissions and make sure Microphone was also enabled (it was off). After I rebooted device everything started to work. Thank you.
     
  4. soccerguy243

    soccerguy243 New Member

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    my android join app diagnostic test also gets stuck/hangs on "Testing Get Contact and SMS info..."

    I do have SMS and Call Service enabled.
     
  5. joaomgcd

    joaomgcd Administrator Staff Member

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    Thanks. Do you happen to have a lot of SMS or contacts on that device?
     

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