Solved send link to phone not working

Discussion in 'Join' started by chumba, Apr 7, 2020.

  1. chumba

    chumba New Member

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    Hello,

    I tried sending a link to my phone (device is in list, using Chrome extension) and it didn't work... I tried it with the phone off, on, and on with the Join app opened, and none of those worked. Thanks for any help.
     
  2. joaomgcd

    joaomgcd Administrator Staff Member

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    Hi. Can you please run the Diagnostics in the Android app and see how that works? Thanks
     
  3. chumba

    chumba New Member

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    Hello! Thanks for responding! I just did it and everything passed other than the very first test. It says, "Register on Server: - GCM ID for Pixel 3 XL no longer registered with GCM or invalid. Removed. Device should send its updated reg ID."
     
  4. joaomgcd

    joaomgcd Administrator Staff Member

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    Thanks. Does sending from Chrome work now? :)
     
  5. chumba

    chumba New Member

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    Yes! Thanks! Was there anything I didn't do correctly on my end? Thanks so much for all your awesome apps.
     
  6. joaomgcd

    joaomgcd Administrator Staff Member

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    Unfortunately sometimes Android kills an app's push channel for some reason and the app needs to refresh it. The app should be notified of that but sometimes it seems that it isn't and in those situations it seems that a manual refresh is needed. Glad it helped!
     
  7. chumba

    chumba New Member

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    Cool... So is there a way I can do the manual refresh myself in the future, without having to bother you?
     
  8. joaomgcd

    joaomgcd Administrator Staff Member

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    Just do what you did this time and that should make it work :)
     
  9. chumba

    chumba New Member

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    Oh, you mean run Diagnostics? That's all I did. I thought you did something at your end. I didn't realize that running Diagnostics also repairs issues.(?)
     
  10. joaomgcd

    joaomgcd Administrator Staff Member

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    Yep, that's it :)
     
  11. chumba

    chumba New Member

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    Awesome, thanks!
     

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