Open SMS not syncing correctly on Google Chrome

Discussion in 'Join' started by Qwerty, Nov 5, 2016.

  1. Qwerty

    Qwerty New Member

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    Hi,
    I'm using the Google Chrome extension for Join. In the past, everything was working flawlessly, however recently my Chrome has not been able to see the latest text messages. Fortunately I am able to see the notifications, this problem lies in the SMS/Phone tab in the Chrome extension.
    To clarify, here's an example:
    Suppose I receive a text. I would get the notification via Chrome indicating so. However, when I go to the SMS/Phone tab, that message will not appear.
    Please advise.
     
  2. joaomgcd

    joaomgcd Administrator Staff Member

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    Hi. Please try going in the devices tab and the selecting the "Send an SMS message". Does that make the new messages show up?
     
  3. Qwerty

    Qwerty New Member

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    No it does not. It seems like once I try to refresh the SMS/Phone tab the new messages disappear.
    To resync the messages again I have to open the Messenger app on my phone and open the conversation.
     
  4. joaomgcd

    joaomgcd Administrator Staff Member

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    Opening the messenger app is probably unrelated. I think what is happening is that when you refresh the SMS/Phone tab your Android device didn't have time yet to sync all the SMS data to your google drive and so it still has old messages there. Can you please check if when that happens you have notifications on your Android device saying that they are uploading SMS data from Join?

    Thanks!
     
  5. blk

    blk New Member

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    I'm having the same issue, and I just bought the app yesterday :(

    When I receive a notification through Chrome, and open the window, I can see the new message, but if I refresh it removes that message.

    Maybe due to the beta app? I installed it yesterday.
     
    Last edited: Nov 18, 2016
  6. joaomgcd

    joaomgcd Administrator Staff Member

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    What if you don't manually refresh it?
     
  7. Qwerty

    Qwerty New Member

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    @joaomgcd
    Yes I checked my phone upon receiving messages and I see that there are 2 notifications from join indicating that its updating SMS data from my phone.
    Could it be that for whatever reason when my phone is locked sometimes the SMS data is not automatically updating? This can explain why it the SMS data syncs properly when I unlock my phone.
     
  8. joaomgcd

    joaomgcd Administrator Staff Member

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  9. JackSpeed

    JackSpeed New Member

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    Hi,
    Thank you for all your hard work and continuous updates and improvements to this app!
    I believe i'm having a similar issue as mentioned above.
    When I receive an SMS I generally get 2 notifications instantaneously, 1 to reply directly on the phone and 2 to reply via the Chrome extension. Lately the notification to reply via the Chrome extension is delayed by about a minute and the messages do not appear in the Chrome extension either until the notification comes through. I can however reply from the Chrome extension even before the message appears in the window and that goes through right away. The delay seems to only be when receiving messages.
     
  10. Qwerty

    Qwerty New Member

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    @joaomgcd Sorry for late reply. I tried that version and I am still experiencing the same thing.
     
  11. joaomgcd

    joaomgcd Administrator Staff Member

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    @Qwerty can you please post the Android app's logs after you experience this? thanks!
     
  12. Sc0rPi0n59

    Sc0rPi0n59 New Member

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    I'm having this same problem; a new SMS arrives on my cell, but Chrome shows me all but the newest message. If another message arrives, then i see up to the 2nd newest message, but do not see the newest message. In other words, only the newest message does not appear.
    Edit: the newest message appears to show up after some time, but I was hoping it would appear immediately, especially if the Chrome extension notifies me that a new SMS has arrived
     
  13. joaomgcd

    joaomgcd Administrator Staff Member

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    The message should automatically be added to the conversation when you get the notification, provided you enabled your device in the Android App's settings -> SMS And Phone Calls -> SMS devices. Did you?
     
  14. Qwerty

    Qwerty New Member

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    @joaomgcd Sorry for late reply (as you can tell, it's not urgent and I can wait).
    Here are a few of the most recent logs (I have removed the actual phone numbers and text messages for privacy reasons):
    version 1.5.1

    OS Build ONE A2005_24_161227
    OS Code 23
    Device ONE A2005
    Manufacturer OnePlus
    Product OnePlus2

    SMS - 2017-02-27 21:37:56.091 - Uploading SMS Messages for (*number)
    SMS - 2017-02-27 21:37:56.029 - Uploading Last SMS Messages...
    SMS - 2017-02-27 21:37:55.947 - Uploading SMS Messages for (*number)
    SMS - 2017-02-27 21:29:53.653 - Couldn't upload Last SMS Messages. Not trying anymore: Unkonwn Error
    SMS - 2017-02-27 21:29:53.645 - Cancelled: (*number): 1
    SMS - 2017-02-27 21:29:53.636 - Set last SMS date to 2017-02-27 21:29:53
    SMS - 2017-02-27 21:29:53.608 - Found 1 new SMS starting at date 2017-02-27 21:29:53 and ending at 2017-02-27 21:29:53
    SMS - 2017-02-27 21:29:53.341 - Detected change in SMS db
    Push - 2017-02-27 21:29:50.422 - Sending SMS to number (*number + text message here)
    SMS - 2017-02-27 21:28:56.811 - Exporting SMS from broadcast after 1 second
    SMS - 2017-02-27 21:28:56.759 - Couldn't upload Last SMS Messages. Not trying anymore: Unkonwn Error
    SMS - 2017-02-27 21:28:56.728 - Cancelled: (*number): 1
    SMS - 2017-02-27 21:28:56.719 - Set last SMS date to 2017-02-27 21:28:56
    SMS - 2017-02-27 21:28:56.710 - Found 1 new SMS starting at date 2017-02-27 21:28:56 and ending at 2017-02-27 21:28:56
    SMS - 2017-02-27 21:28:56.687 - Notifying other devices of new SMS from (contact name)
    SMS - 2017-02-27 21:28:56.687 - Sending push for SMS from (contact name)
    SMS - 2017-02-27 21:28:56.398 - Detected change in SMS db
    SMS - 2017-02-27 21:28:56.272 - Detected change in SMS db
    SMS - 2017-02-27 21:28:16.686 - Exporting SMS from broadcast after 1 second
    SMS - 2017-02-27 21:28:16.674 - Couldn't upload Last SMS Messages. Not trying anymore: Unkonwn Error
    SMS - 2017-02-27 21:28:16.647 - Cancelled: (*number): 1
    SMS - 2017-02-27 21:28:16.645 - Set last SMS date to 2017-02-27 21:28:16
    SMS - 2017-02-27 21:28:16.625 - Found 1 new SMS starting at date 2017-02-27 21:28:16 and ending at 2017-02-27 21:28:16

    Thanks for the help!
     
    Last edited: Feb 28, 2017
  15. joaomgcd

    joaomgcd Administrator Staff Member

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  16. JackSpeed

    JackSpeed New Member

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    Version 1.5.2b seems to have solved the issue for me, THANK YOU!!
     
  17. joaomgcd

    joaomgcd Administrator Staff Member

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  18. Qwerty

    Qwerty New Member

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    Tried the version you linked. Still no luck :(
    I looked at the logs and it's still similar to the logs I pasted here.
     
  19. joaomgcd

    joaomgcd Administrator Staff Member

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    Thanks. But do you get the chrome notifications correctly?
     
  20. champs777

    champs777 New Member

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    I was having the exact same issue. This totally solved my problem. Thank you!
     

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