Solved Updated Join App Playstore Crash

Discussion in 'Join' started by gymness, Nov 22, 2017.

  1. gymness

    gymness New Member

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    Hi, After I updated to the new join app it was working then when you gave me a "new apk" for my nexus 6p I uninstalled both join app on both my phones then I reinstalled the "apk you sent me to my nexus 6p" then I installed the join app from play store. I have set up my nexus 6p and it is working. But the join app for my pixel is crashing every time I open it, it doesnt even go to the main menu.

    I have cleared cache, cleared data and uninstalled 2x already and it still wont continue to the app.. what could I do?
     
  2. joaomgcd

    joaomgcd Administrator Staff Member

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    Hi. Just to clarify: is the Join app on your pixel also the latest version from Google Play? Thanks in advance!
     
  3. gymness

    gymness New Member

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    Yes, I have uninstalled and installed 2x the Join app in the play store.
     
  4. joaomgcd

    joaomgcd Administrator Staff Member

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    Does it give you the option to report the crash when it happens?
     
  5. gymness

    gymness New Member

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    It shows "restart app" "wait" "send feedback" but sending feedback does not make me choose where to send it.

    I just typed "the app is crashing before i open it" then hit send is that ok or do i need to do other steps?
     
  6. gymness

    gymness New Member

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    after waiting a little bit it just shows in my notification log.. sms need permission, contacts need permission etc. I think it worked but I did not get to go to the "welcome screen where it explains stuff and input my sms number".
     
  7. joaomgcd

    joaomgcd Administrator Staff Member

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    Thanks, that helps! So after that wait is the app working for you now?
     
  8. gymness

    gymness New Member

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    yes its working for me now. thanks! If there would be an issue or bug I hope it gets fixed so that future users won't miss out of this great app thanks!
     
  9. joaomgcd

    joaomgcd Administrator Staff Member

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    Thank you! I'll try fixing it! Thanks again for your help!
     
  10. joaomgcd

    joaomgcd Administrator Staff Member

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    I think I got it! :) Thanks again for your help!
     
  11. gymness

    gymness New Member

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    ok thank you too for the effort in making/fixing the app!
     
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