Solved User is not signed in Error

Discussion in 'Join' started by Mononon, Jan 22, 2018.

  1. Mononon

    Mononon New Member

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    After the latest update I'm getting the error "User is not signed in" when attempting to do anything related to SMS. I couldn't find any other topics about this issue. I'm on a Samsung Galaxy S8. Anyone have any ideas?
     
  2. 5upon

    5upon New Member

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    Same here - it's an issue with today's release. In Diagnostics, Send File to Google Drive fails with "couldn't get file ID from uploaded file" and the "Error uploading file: User is not signed in" toast appears. All other diagnostics green. My GCM key was also reset which created a new Join device for my phone - annoying but not the same issue.
     
  3. David D

    David D New Member

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    Also getting the "user is not signed in" error
     
  4. ewew

    ewew New Member

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    Having the same issues, and messages are not getting synced to the Chrome extension.

    Glad to hear that I am not the only one.

    It's beta, errors are part of the process...hopefully gets fixed soon.
     
  5. LocutusX

    LocutusX Member

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    I'm also having this issue. It's very disappointing :( I suggest you all let the developer know that it's broken, via his twitter account: https://twitter.com/joaomgcd
     
  6. JWEB

    JWEB New Member

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    Thank god its not just me. :)

    Edit: thanks for the fix, all is working now. I did have to delete and re- add my phone by running diagnostics again but all is good again Thanks again!
     
    Last edited: Jan 23, 2018
  7. joaomgcd

    joaomgcd Administrator Staff Member

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    JWEB likes this.
  8. ewew

    ewew New Member

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    I just got a new beta from the play store and it is fixed. I had to turn off/on "sms and call service" on my phone to sync messages received while broken. I don't know if there was a better way to catch up, but that worked.

    Thanks for the quick fix.
     
  9. joaomgcd

    joaomgcd Administrator Staff Member

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    Yep, that's the way to do it :) Glad it works now, thanks!
     
  10. Mononon

    Mononon New Member

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    Unfortunately it doesn't seem to work for me. I get "Couldn't upload SMS info to Google Drive: 404".

    And for some reason when it automatically grabs my phone number, it's grabbing a different number (my partner's, oddly enough). Not a huge deal, because I can manually input it, but it's weird that it's grabbing another person's number somehow.

    EDIT: And now the plugin for chrome is messed up as well. None of my devices show anymore.

    EDIT2: Removing and adding the chrome extension fixed that particular issue, but I still get the 404 error when attempting to sync SMS to google drive.

    EDIT3: Nope, nevermind. Basically everything is broken. The chrome app won't authenticate and the Android app won't upload to Google Drive. No idea what's going on, but it's completely broken.
     
    Last edited: Jan 23, 2018
  11. LocutusX

    LocutusX Member

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    ^ I have the exact same issue as Mononon above. JOIN APP IS COMPLETELY BROKEN! It went from working 100% yesterday, to working 0% today!

    As I am a paid donator, it's very disappointing that such a minor (?) Android update could completely break the whole thing. What's going on?
     
  12. joaomgcd

    joaomgcd Administrator Staff Member

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    @LocutusX you can downgrade to the non-beta if it's still broken for you while I try to fix the issues.

    @Mononon very weird that the chrome extension would be affected since I only updated the Android version yesterday and today. Are you still having those Chrome issues?
     
  13. Mononon

    Mononon New Member

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    Yep. All devices have disappeared. Doesn't seem to be authenticating to my Google account. If you remove and re-add, it will attempt a sync and show the devices, but attempting to change the name of any device (as it prompts me to do, because "Chrome" is already taken when it is installed initially) will give the error that I'm not authenticated with the google account, then everything will be removed.

    EDIT: The Chrome plugin issues may be resolved. My devices are showing again and it's letting me rename stuff.
     
    Last edited: Jan 23, 2018
  14. LocutusX

    LocutusX Member

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    This is my error (still)
    -see attached
    Screenshot_20180123-100856.jpg
     
  15. joaomgcd

    joaomgcd Administrator Staff Member

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  16. Mononon

    Mononon New Member

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    Sure thing.

    version 1.8.2b.bf

    OS Build NRD90M.G950U1UES2AQL1
    OS Code 24
    Device SM-G950U1
    Manufacturer samsung
    Product dreamqlteue

    Push - 2018-01-23 12:18:33.882 - Couldn't save push history: com.joaomgcd.retrofit.RetrofitException: 404 . Trying again in a bit.
    Push - 2018-01-23 12:18:33.556 - Couldn't save push history: com.joaomgcd.retrofit.RetrofitException: 404 . Trying again in a bit.
    Push - 2018-01-23 12:18:33.456 - Couldn't save push history: com.joaomgcd.retrofit.RetrofitException: 404 . Trying again in a bit.
    Drivev2 - 2018-01-23 12:18:33.294 - Uploading pushes=:=8dc05fafbf1b45028562645475af14da: Push History
    Drivev2 - 2018-01-23 12:18:33.192 - Uploading pushes=:=8dc05fafbf1b45028562645475af14da: Push History
    Drivev2 - 2018-01-23 12:18:33.050 - Uploading pushes=:=8dc05fafbf1b45028562645475af14da: Push History
    SMS Timings - 2018-01-23 12:18:25.978 - Selecting all from test: 86 ms
    SMS Timings - 2018-01-23 12:18:25.892 - Selecting all from test start
    SMS Timings - 2018-01-23 12:18:25.874 - Build SMS threads: 2324 ms
    SMS Timings - 2018-01-23 12:18:23.549 - Build SMS threads for 4042 SMS start
    SMS Timings - 2018-01-23 12:18:23.536 - Get all MMS from system: 83 ms
    SMS Timings - 2018-01-23 12:18:23.453 - Get all MMS from system for 2 MMS start
    SMS Timings - 2018-01-23 12:18:23.443 - Get all SMS from system: 46 ms
    SMS Timings - 2018-01-23 12:18:23.396 - Get all SMS from system for 4040 SMS start
    Push - 2018-01-23 12:18:23.271 - Couldn't save push history: com.joaomgcd.retrofit.RetrofitException: 404 . Trying again in a bit.
    SMS Timings - 2018-01-23 12:18:23.259 - Got 72 Contacts: 12 ms
    SMS Timings - 2018-01-23 12:18:23.247 - Get Contacts start
    File - 2018-01-23 12:18:23.235 - Error uploading file: 404
    Push - 2018-01-23 12:18:23.181 - Couldn't save push history: com.joaomgcd.retrofit.RetrofitException: 404 . Trying again in a bit.
    Drivev2 - 2018-01-23 12:18:22.983 - Uploading pushes=:=8dc05fafbf1b45028562645475af14da: Push History
    Push - 2018-01-23 12:18:22.966 - Couldn't save push history: com.joaomgcd.retrofit.RetrofitException: 404 . Trying again in a bit.
    Drivev2 - 2018-01-23 12:18:22.927 - Uploading test.txt: Test File
    Drivev2 - 2018-01-23 12:18:22.901 - Uploading pushes=:=8dc05fafbf1b45028562645475af14da: Push History
    Drivev2 - 2018-01-23 12:18:22.613 - Uploading pushes=:=8dc05fafbf1b45028562645475af14da: Push History
     
  17. LocutusX

    LocutusX Member

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    Mine is identical to Mononon, except I don't have any "SMS Timings" log entries (probably because I cleared my logs)

    I checked my google drive. there is no "join files" directory. it looks like Join is not able to create directories in google drive? is that the problem?
     
  18. Mononon

    Mononon New Member

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    Well, mine seems to be working now.
     
  19. joaomgcd

    joaomgcd Administrator Staff Member

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  20. LocutusX

    LocutusX Member

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    Same issue. Same error messages in the logs as before
     

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